At pkgame, we take the privacy and security of your personal data seriously. This Privacy Policy explains exactly what data we collect from Pakistani users, why we collect it, how we use and protect it, who we may share it with, and what rights you have over your own information. We believe you deserve to know — plainly and completely — how your data is handled on the pkgame platform.
Six core principles govern how pkgame handles your personal information — from the moment you register to every transaction you make on the platform.
pkgame collects only the personal data that is strictly necessary for account registration, identity verification, payment processing, and regulatory compliance. We do not collect data for the sake of it — every data field has a defined purpose documented in this policy.
All data transmitted between your device and the pkgame platform is protected by 256-bit SSL/TLS encryption. Sensitive data at rest — including CNIC details, payment records, and account credentials — is stored using industry-standard encryption protocols.
pkgame does not sell, rent, or trade your personal data to third-party marketers, data brokers, or advertising networks. Period. The limited third parties who receive your data do so only to facilitate the services you have requested — and only under binding data processing agreements.
Registered pkgame users have the right to access, correct, export, and request deletion of their personal data. These rights can be exercised at any time by contacting pkgame support — no lengthy legal processes required. Requests are handled within 30 days.
pkgame retains personal data only for as long as is necessary for the original collection purpose or as required by applicable regulations. Financial transaction records are retained for a minimum of five years under AML compliance obligations. Account data is deleted within 90 days of permanent account closure.
In the unlikely event of a data security incident that affects your personal information, pkgame will notify affected users within 72 hours of becoming aware of the breach — in line with international data protection standards — and will provide clear guidance on any action you should take.
pkgame ("we," "us," "our") is an online gaming and sports betting platform operating under international gaming license standards and serving users including English-speaking Pakistani players. pkgame is the data controller responsible for the personal data collected through the pkgame website and platform services.
This Privacy Policy applies to all personal data collected and processed in connection with your use of the pkgame platform, including the website, mobile-optimised interface, betting markets, casino games, and any customer support interactions. It should be read together with the pkgame Terms & Conditions.
Data Controller Contact: For all privacy-related queries, data subject requests, or concerns regarding this policy, contact pkgame's support team via live chat or the support email address listed in Section 16. We respond to all data-related queries within 5 business days.
pkgame collects the following categories of personal data from registered users and platform visitors. We do not collect data beyond what is documented here without first updating this Privacy Policy and notifying you.
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, CNIC number, date of birth, gender, photograph (where required for verification) | Account registration & KYC verification |
| Contact Data | Pakistani mobile number, email address | Account registration |
| Financial Data | JazzCash / EasyPaisa account reference, bank account details (where used for withdrawal), transaction history, deposit and withdrawal amounts in PKR | Deposit / withdrawal processing |
| Gaming & Betting Data | Bet history, game session records, win/loss data, responsible gaming limit settings, self-exclusion status | Ongoing platform use |
| Technical Data | IP address, device type, browser type, operating system, session timestamps, login history | Each platform visit |
| Usage Data | Pages visited, features accessed, time spent on platform, navigation paths, search queries | Each platform visit |
| Communications Data | Live chat transcripts, support email correspondence, complaint records | Support interactions |
| Source of Funds Data | Bank statements, salary slips, or other financial documentation (where requested under AML procedures) | Enhanced due diligence checks |
pkgame does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric identifiers beyond what is strictly required for identity verification in compliance with applicable KYC regulations.
pkgame collects personal data through the following methods:
Voluntary Provision: Providing your personal data to pkgame is voluntary, but it is a condition of using the platform. Without providing required identity and contact data, pkgame cannot provide account registration, payment processing, or gaming services to you.
pkgame uses the personal data we collect for the following documented purposes:
pkgame processes your personal data on the following legal bases, in accordance with internationally recognised data protection principles:
pkgame does not sell your personal data. We share your data only with the following categories of recipients, and only to the extent necessary for the stated purpose:
Data Processing Agreements: All third parties who process personal data on pkgame's behalf are required to enter into formal data processing agreements that prohibit them from using your data for their own purposes and require them to maintain appropriate security standards.
pkgame operates under international gaming license standards and may transfer your personal data to countries outside Pakistan for the purpose of providing platform services — including to countries where pkgame's infrastructure providers, game technology partners, or compliance services are based.
Where personal data is transferred internationally, pkgame ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this policy. These safeguards include:
You may request details of the specific safeguards applied to any international transfer of your personal data by contacting pkgame support.
pkgame retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by applicable law or regulation.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | Duration of account + 90 days post-closure | Account management; post-closure dispute resolution window |
| Financial transaction records | Minimum 5 years from transaction date | AML regulatory obligation; tax record-keeping |
| KYC / identity verification documents | 5 years from account closure | AML / KYC regulatory requirement |
| Gaming & betting history | 5 years from each session date | Licensing compliance; dispute resolution |
| Support communications | 3 years from interaction date | Complaint record-keeping; quality assurance |
| Technical & usage data (logs) | 12 months from collection | Fraud detection; security monitoring; platform improvement |
| Marketing consent records | Until consent withdrawn + 2 years | Evidence of consent; audit trail |
At the end of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an identifiable individual.
pkgame uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that allow the platform to recognise your browser and remember certain information about your preferences and session state.
pkgame uses the following categories of cookies:
Cookie Control: You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging into your pkgame account. pkgame does not use third-party advertising cookies or allow external marketing networks to place cookies on the platform.
As a pkgame user, you have the following rights with respect to your personal data. These rights can be exercised by contacting pkgame support via live chat or the support email address in Section 16. All requests are processed within 30 days.
You have the right to request a copy of the personal data pkgame holds about you, together with information about how it is used, who it has been shared with, and how long it will be retained.
You have the right to request correction of any inaccurate or incomplete personal data pkgame holds about you. Many contact details can be updated directly from your pkgame account settings.
You have the right to request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you withdraw consent (where consent was the legal basis), or where you object to processing and there is no overriding legitimate interest. Note that legal retention obligations (e.g., AML record-keeping) may prevent full deletion in some cases.
You have the right to request that pkgame restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format where processing is based on your consent or on contractual necessity.
You have the right to object to pkgame processing your personal data based on legitimate interests, including for direct marketing purposes. Where you object to marketing, processing will cease immediately. Where you object to other processing, pkgame will assess whether there are compelling legitimate grounds that override your objection.
How to Exercise Your Rights: Contact pkgame support via live chat or the support email in Section 16, stating which right you wish to exercise and providing sufficient information to identify your account. pkgame may request verification of your identity before processing a data subject request to protect you against unauthorised requests from third parties.
pkgame implements a multi-layered technical and organisational security framework to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure.
Despite these measures, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your pkgame account, enable two-factor authentication, and report any suspected security issues to pkgame support immediately.
Age Restriction: The pkgame platform is strictly for adults aged 21 and above. pkgame does not knowingly collect personal data from individuals under the age of 21. If pkgame discovers that an account has been registered by a person under 21, that account will be immediately suspended, all data will be deleted (subject to any legal retention obligations), and any deposits will be returned to the payment source.
pkgame enforces its 21+ age requirement through mandatory CNIC verification before any deposit, withdrawal, or real-money gaming activity is permitted. CNIC data is checked against the date of birth on record to confirm eligibility. Providing false CNIC information is a serious breach of the pkgame Terms & Conditions and may result in referral to relevant authorities.
If you become aware that a minor has accessed the pkgame platform or provided personal data without authorisation, please contact pkgame support immediately so the matter can be investigated and rectified.
pkgame may send you promotional communications about bonuses, new game releases, cricket betting promotions, and platform updates — but only where you have given explicit consent to receive such communications during or after account registration.
Marketing communications from pkgame may be delivered via:
You can opt out of marketing communications at any time by:
Opting out of marketing communications does not affect transactional communications — pkgame will continue to send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts regardless of your marketing preferences.
The pkgame platform may contain references to third-party services — such as payment processors like JazzCash and EasyPaisa. When you interact with these third-party services, you are subject to their respective privacy policies and data handling practices.
pkgame is not responsible for the privacy practices of third-party services you access in connection with your pkgame account, including payment processors, identity verification services, or banking institutions. We recommend reviewing the privacy policies of any third-party service before providing your personal information to them.
pkgame's data processing relationships with third parties are governed by binding agreements that restrict how they may use the personal data shared with them — but pkgame's obligations under this Privacy Policy extend only to processing conducted under pkgame's direct control.
pkgame may update this Privacy Policy from time to time to reflect changes in our data practices, applicable legal requirements, or the services we offer. When a material change is made to this policy, pkgame will:
Your continued use of the pkgame platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to a material update to this policy, you should stop using the platform and contact support to close your account.
We encourage you to review this Privacy Policy periodically. The most current version is always accessible from the pkgame footer.
For all privacy-related queries, data subject access requests, or concerns about how pkgame handles your personal data, please contact us through the following channels:
When submitting a data subject request, please include your registered mobile number or username, the specific right or request you are exercising, and any supporting information that will help us locate and action your request efficiently. pkgame may request identity verification before processing your request as a security measure to protect you against unauthorised requests.
Response Commitment: pkgame is committed to responding to all data subject requests within 30 days of receipt. Where a request is particularly complex or involves a large volume of data, we will notify you within the initial 30-day window if an extension is required, and provide an expected completion date.
pkgame is built on transparency and trust. Now that you understand how your data is protected, explore what the platform has to offer — cricket betting, live casino, slots, and more. 21+ only.